Feature flag overrides — unlocking features per user or org

Grant or restrict individual features for specific users or organisations without changing their subscription tier.

Navigate to Admin > Feature Flags

From the Admin panel, click "Feature Flags" in the sidebar. The Feature Flags page shows a matrix of all features and the tiers they are included in by default.

Select a user or organisation to override

Use the search box at the top to find a specific user by email or an organisation by name. Alternatively, select a tier from the "Tier Defaults" dropdown to view or edit the default feature set for all users on that tier.

Toggle individual features

Each feature is listed as a row with a toggle switch. The switch shows one of three states:

• Inherited (grey) — The user gets whatever their tier provides. No override.
• Enabled (green) — The feature is turned on for this user regardless of their tier.
• Disabled (red) — The feature is turned off for this user regardless of their tier.

Understand override vs tier default

An override only affects the specific user or organisation you selected. It does not change the tier default for anyone else. For example, you can give a single Pro-tier user access to SRT exports without upgrading their account. Overrides are recorded in the audit log.

Remove an override

To return a feature to its tier default, click the toggle until it is back in the grey "Inherited" state. The feature will then follow the user's tier again. Changes take effect immediately — no restart required.