How to manually grant credits or issue a refund

Admin guide for processing refunds through Stripe and granting bonus credits directly to a user account.

Navigate to Admin > Billing

From the Admin panel, click "Billing" in the sidebar. This page shows all recent transactions, subscription changes, and refund history.

Find the user

Use the search box to find the user by email address or transaction ID. Click on the relevant transaction row to expand the details.

Issue a refund via Stripe

Click the "Issue Refund" button on the transaction detail view. A dialog will ask you to confirm the refund amount (it defaults to the full transaction amount, but you can enter a partial amount). Click "Confirm Refund". This action calls the Stripe API in real time — the refund will appear on the customer's bank statement within 5–10 business days. The refund is logged in both the audit log and Stripe's dashboard.

Grant bonus credits to an account

To add credits without a refund (for example, as a goodwill gesture after a service disruption), click "Grant Credits" on the user's billing page. Enter the number of credits to add and optionally a reason. Click "Grant". The credits are added to the user's account immediately and appear in their Plan & Usage settings page.

Verify the change

After issuing a refund or granting credits, the user's billing summary will update to reflect the new balance. You can also check Admin > Audit Log and filter by the user's email to see a full history of billing actions taken on their account.