Managing users — changing tiers, suspending, resetting passwords

Step-by-step guide for admin staff to manage user accounts via the Admin panel.

Navigate to Admin > Users

Sign in with your admin account and click "Admin" in the top navigation bar. Select "Users" from the admin sidebar. The Users list shows all accounts sorted by registration date by default.

Search for a user

Use the search box at the top of the Users list to find a specific user by email address, name, or Clerk user ID. The list filters in real time as you type.

Open the user record

Click the user's row in the table to open their profile. You will see their subscription tier, usage statistics, account status, and action buttons.

Change the user's tier

In the user profile, locate the "Subscription Tier" dropdown. Select the new tier (Starter, Pro, Studio, or Enterprise) and click "Save". The change takes effect immediately. An audit log entry is created automatically recording who made the change and when.

Suspend a user

To suspend an account, toggle the "Account Active" switch to Off. Suspended users cannot sign in and will see a "Your account has been suspended" message. Their data is preserved. Toggle it back On to reinstate the account.

Send a password reset

Click "Send Password Reset Email". This triggers Clerk to send an email to the user's address with a secure password reset link. The link expires after one hour. Note: this action is also recorded in the audit log.